FREQUENTLY ASKED QUESTIONS
Welcome to the Trendbells.com's FAQ section.
Please browse through our FAQ section to find answers to all your queries. We have tried our best to answer all queries, if you can’t find what you are looking for please contact us at email@example.com.
We appreciate you taking time and while we respond, please feel free to address all your other queries and we will try our best to solve them.
What is ‘My Account’?
The ‘My account’ section on Trendbells.com is personal to you and you can address any query regarding a purchase or shipping through this account. On Trendbells.com you will find an account section, where you can see all your past/current orders and the pipeline. You can reset your password and update other details like phone number, email address, home/work address.
We know you will find all the answers related to your orders on ‘My Account’.
If you are unable to find answers to your question, please feel free to contact our support team. Email us at firstname.lastname@example.org.
Why do I need it?
You can always login as a guest user and check status of your purchases. However, it is advisable for you to login and create an account as it allows you to
Track your order
Cancel or reorder
Make changes in your ‘My Account’ profile
Check your shipping information
Add a Wishlist to your account so you can make purchases in the future
Manage coupons any if applicable
How do I reset my password?
If you forget your password or get logged out of your account.
Click on the ‘forgot your password’ link, a notification to reset your password will be sent to your registered email. Use this link to reset your password, if you are still unable to reset your password, contact email@example.com.
How do I complete the payment?
You can make your payment via Credit, Debit (Visa, Mastercard, American Express, Diner’s Club, Discover, Pay Pal). In case of any payment that is declined by your credit card or your bank our website will not be able to fulfil your order.
Did I make an order successfully?
Once you have made the payment online, you will get a confirmation email – if not log onto your account and check in ‘My orders’ section. You will be able to see if you have completed the purchase successfully.
How do I cancel my orders?
If you wish to cancel your order, please contact us at firstname.lastname@example.org.
What is ‘About Shipping’?
The shipping information covers queries related to the dispatch of your order, the time and date of dispatch, how long it will take to be dispatched and the delivery date of your order.
You can also track your order in the ‘About Shipping’ section.
How do I track my orders?
Once your order has been shipped we will send you a confirmation and a tracking ID, and tracking link that helps you track the order.
Or you can also go to the ‘My orders’ tab in your account and track your order.
How long does it take for my orders to be shipped?
All orders are dispatched within 48 hours. But for products that are in high demand, please keep in mind that it will take 2-4 weeks for them to be delivered to your doorstep. Once the product has been shipped you will receive an email notifying you regarding information related to shipping, your order number, estimated time. You can go to ‘My orders’ in your account and check the statuses.